Returns / Exchanges
- Refund or exchange inquiries must be made within 7 days of the delivery date shown on the tracking information. Returned orders must be shipped back in like new condition. We do not provide pre-paid return labels.
- A 20% restocking fee may be imposed on returns. Shipping and/or return charges will not be refunded or reimbursed.
- Defective inquiries must be made within 30 days of purchase or delivery date.
- If you have received your item(s) defective or incorrect, please provide us the following information to expedite the process as quickly as possible:
- Take a picture or video of the defective/incorrect item(s)
- Email the picture or video of the defective/incorrect item(s) to firstname.lastname@example.org
- Further instructions will be given through email