Returns/Exchanges

Returns / Exchanges

• Refund or exchange inquiries must be made within 7 days of the delivery date shown on the tracking information. Returned orders must be shipped back in like new condition. We do not provide pre-paid return labels.
  
  
• To return your product, please mail it back to:
  Boostnatics, LLC
  808 McPhaul St
  Austin, TX 78758
  
• Any used/damaged returned product will be rejected for any portion of refund.
  
  
• Candles: Returns are only accepted on any candle that has not been damaged, burned, or altered (such as surface scraping).
  
  
• It is upon you, the consumer, to ensure the product(s) are packed safely and securely to prevent damage in transit. Boostnatics will not assume responsibility for damaged returns as a result of improper packing. 
  
  
• A 20% restocking fee may be imposed on returns. Shipping and/or return charges will not be refunded or reimbursed.
  
  
• Defective inquiries must be made within 30 days of purchase or delivery date.
  
  
• If you have received your item(s) defective or incorrect, please provide us the following information to expedite the process as quickly as possible:

• Take a picture or video of the defective/incorrect item(s)
• Email the picture or video of the defective/incorrect item(s) to info@boostnatics.com
• Further instructions will be given through email