Shipping Information
Free Delivery
Free standard (USPS First Class Mail) delivery is available to all USA customers only.
Delivery Method
We use USPS, UPS, and DHL to ship our packages. Our main shipping carrier is USPS. UPS can be chosen at checkout for guaranteed overnight shipping (USA only).
Order Not Received
All orders are shipping with tracking information via USPS, UPS, or DHL. We are NOT responsible for packages that are held due to a forwarding or shipping address issue nor for packages that show delivered. If your package is marked as delivered and you did not receive it, you must contact the shipping carrier directly with the tracking information for further assistance. Some carriers will require a theft report to be filed.
Packaging
All our products are shipped in protective packaging to ensure that you receive your products undamaged. If you received a product that has been damaged on arrival (DOA), please contact us immediately.
Shipping Time
All our packages are shipped within two business days of the order date. We strive to ship orders the same day or within one business day. Saturday and Sundays are not included. The provided estimate shipping business days are estimates and not guaranteed. USPS is not a guaranteed delivery service unless USPS Express Mail is selected (excludes international). For a guaranteed shipment date, an expedited service under UPS is what we highly recommended.
USPS is not always a reliable shipping method. We encourage choosing UPS or DHL for shipments that are needed in a timely manner or important time sensitive events.
Domestic Shipping
USPS First Class Mail - 3-7 Business Days
USPS Priority Mail - 2-3 Business Days
USPS Express Mail - 1-2 Business Days
UPS Overnight Saver - 1 Business Day
Canada Shipping
USPS First Class Mail - 7-15 Business Days
USPS Priority Mail - 6-10 Business Days
USPS Express Mail - 3-5 Business Days
International Shipping (Australia, Belgium, Croatia, Cyprus, Denmark, Estonia, France, Germany, Gibraltar, Hong Kong, Iceland, Indonesia, Israel, Japan, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Poland, Portugal, Singapore, Thailand, United Kingdom)
DHL Express International - 2-5 Business Days
USPS First Class Mail - 9-21 Business Days
USPS Priority Mail International - 6-15 Business Days
USPS Express Mail International - 3-7 Business Days
International Shipping (All other countries) - USPS EXPRESS / DHL / UPS HIGHLY RECOMMENDED
DHL Express International - 2-5 Business Days
USPS First Class Mail - 9-60 Business Days**
USPS Priority Mail International - 7-21 Business Days**
USPS Express Mail International - 3-10 Business Days
** International Shipping (All other countries): Please choose USPS First Class/Priority at your own risk. These shipping methods can take a long time to deliver, and is not traceable with a tracking number to certain countries. About 2% of these packages get lost. We are not responsible for undelivered packages using these shipping methods.
** International orders CAN NOT be cancelled/refunded once it has shipped.
International Duty Fees
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.